Manageable Living Privacy Policy & HIPAA Notice

1. Introduction & Commitment to Privacy

Welcome to Manageable Living LLC ("Manageable Living," "we," "our," or "us"). We operate structured, supportive sober living residences across League City and Kemah, Texas. We recognize that deciding to enter a sober living environment is a profound personal commitment, and maintaining the absolute confidentiality of our residents and applicants is fundamental to our mission.

This Privacy Policy & HIPAA Notice explains how we collect, use, protect, and handle your Personally Identifiable Information (PII) and Protected Health Information (PHI) when you visit our website (manageableliving.net), submit an online inquiry or admissions application, or reside in one of our recovery homes. By interacting with our digital platforms or services, you consent to the data practices described in this policy.

2. Information We Collect

To provide safe, effective, and supportive recovery housing, Manageable Living collects specific categories of information from prospective residents, family members, and treatment providers. We collect information in the following ways:

A. Information You Voluntarily Provide

• Personal Identification Information: Full name, date of birth, gender, government-issued photo ID, and Social Security number (collected securely during final intake for background and record verification).
• Contact Information: Phone numbers, email addresses, physical mailing addresses, and emergency contact details.
• Recovery & Health Background: Information submitted via our online admissions application, including current treatment status (inpatient rehab, detox, IOP/PHP), sobriety/clean date, recovery goals, declared prescription medications, and special medical accommodation requests.

B. Automatically Collected Website Data

When you visit manageableliving.net, our servers automatically collect standard digital tracking data to improve our website performance and user experience. This includes your IP address, browser type, operating system, referring URLs, device specifications, and page interaction metrics. This data is aggregated and does not directly identify individual visitors.

3. How We Use Your Information

Manageable Living utilizes the information we collect exclusively to support your recovery journey and manage our residential operations effectively. Specifically, we use your data to:

• Evaluate housing eligibility and match prospective residents with the best-fit home in League City or Kemah based on gender, location preferences, and recovery goals.
• Communicate directly with you regarding your admissions application, move-in logistics, house guidelines, and financial payment options.
• Facilitate secure monthly rent transactions, issue payment receipts, and manage accounting records.
• Coordinate discharge planning and continuity of care with your designated treatment center, clinical provider, or case manager (strictly contingent upon your explicit written consent).
• Maintain the safety, security, and accountability of our sober living communities, including administering random drug and alcohol testing protocols.
• Comply with applicable local, state, and federal legal obligations.

4. HIPAA Compliance & Safeguards

While Manageable Living is a residential sober living housing provider and does not provide clinical or medical addiction treatment, we adhere to the strict physical, technical, and administrative privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).

Any health-related or recovery background information you submit through our secure online intake forms or provide during your stay is treated with the utmost confidentiality. Our intake forms utilize secure encryption protocols, and we ensure that no sensitive medical data is transmitted via unsecured standard email channels.

We guarantee that Manageable Living will never sell, rent, trade, or share your personal information or recovery status with third-party marketing or commercial entities under any circumstances.

5. Data Security & Protection

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website enforces 256-bit Secure Socket Layer (SSL) encryption across all pages and forms (verified by the HTTPS padlock in your browser address bar).

Access to resident records and admissions applications is strictly restricted to authorized Manageable Living care team members and house managers who require the information to perform their operational duties. All staff members undergo comprehensive training regarding resident privacy and confidentiality protocols.

6. Resident Rights & Consent

As an applicant or resident of Manageable Living, you possess specific rights regarding your personal information:

• Right to Access: You may request a copy of the personal and intake records maintained in your resident file.
• Right to Request Correction: You may request that we update or correct any inaccurate or incomplete personal information.
• Right to Revoke Consent: You may revoke any previously granted written authorization allowing us to communicate with family members or external treatment providers at any time.
• Right to Request Deletion: You may request the deletion of your online application data, subject to our legal and operational record retention requirements.

7. Third-Party Coordination & Links

Manageable Living works in close partnership with accredited addiction treatment centers, intensive outpatient programs (IOP), and medical professionals to ensure seamless step-down transitions for residents. We will only share your housing status or intake details with these external partners if you execute a formal, written Release of Information (ROI) authorization.

Our website may contain links to external resources, local community groups, or partner organizations (such as AA/NA meeting directories or SAMHSA resources). Please note that Manageable Living does not control the privacy practices of external websites, and we encourage you to review the privacy policies of any third-party site you visit.

8. Changes to This Policy

Manageable Living reserves the right to update or modify this Privacy Policy & HIPAA Notice at any time to reflect changes in our operational procedures, regulatory requirements, or legal standards. When modifications are made, we will update the "Last Updated & Effective" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

9. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy, our HIPAA compliance safeguards, or the handling of your personal information, please contact our designated Privacy Officer directly:

Manageable Living LLC
Attn: Privacy Officer / Care Team
League City & Kemah, Texas
Phone: (713) 409-9594
Email: info@manageablegroup.com